Terms and Conditions

These Terms and Conditions ("Terms") govern the access and use of the Conqur AI platform or its Services. By purchasing a subscription, accessing the platform, or integrating Conqur with your systems, you ("Customer") agree to these Terms.

For these terms, "Conqur AI" means Conqur and its affiliates, successors, and permitted assigns.

These Terms govern the Customer's use of the Conqur AI Platform, APIs, deployment environments, tools, and any other Conqur AI offerings that reference these Terms, as well as all the related documentation, tools, implementation, configuration, enablement support, optimization, integration, customization, advisory services, and any other professional services provided by the Company.

Customer acknowledges and agrees that the Platform and Services may be provided, in whole or in part, by Conqur AI or any of their subsidiaries, Affiliates, or other entities under common control.

Conqur AI reserves the right to modify, limit, or discontinue any feature or component of the Platform or Services at any time, with or without notice, subject to the notice provisions in Section 11.

Conqur AI may perform scheduled and emergency maintenance to ensure the proper operation, security, and stability of the Platform and Services. Conqur AI will use commercially reasonable efforts to provide advance notice of scheduled maintenance where practicable; however, emergency maintenance may be performed at any time without prior notice to address security vulnerabilities, system stability issues, or other issues that may materially impact the Platform or Services.

Support is provided through email, ticketing systems, or other designated channels during standard business hours. Conqur AI does not guarantee specific response times and may adjust support availability at its discretion.

All rights, title, and interest in and to the Platform, company materials, Reusable IP, Derived Data, documentation, workflows, and all enhancements, modifications, updates, and improvements thereto are and shall remain the exclusive property of Conqur AI under these Terms.

Derived Data — including aggregated, anonymised, or statistical data derived from Customer usage — is owned exclusively by Conqur AI and may be used for any business purpose, including improving the Platform and developing new products, without restriction.

You shall retain the ownership of your Customer Data and your previously existing Intellectual Property Rights. Customer grants Conqur AI a worldwide, royalty-free, non-exclusive licence to use, process, and analyse Customer Data solely to provide and improve the Services.

Customer will not provide Conqur with Personal Data or any sensitive information unless expressly identified. Customer remains responsible for obtaining all required rights and permissions for Conqur AI's use of Customer Data.

Conqur AI implements reasonable technical and organisational measures to protect Customer Data. However, Conqur AI does not warrant that the Platform is free from security vulnerabilities or that Customer Data will never be compromised, and disclaims liability to the maximum extent permitted by law.

You and your authorized Users shall use the Services only in compliance with these Terms, applicable laws, and Conqur AI's Privacy Policy.

The Receiving Party may only use Confidential Information of the Disclosing Party to exercise its rights and perform its obligations under these Terms. The Receiving Party shall only share Disclosing Party's Confidential Information to Receiving Party's employees, agents, and advisors on a need-to-know basis.

The Receiving Party will protect the Confidential Information shared by the Disclosing Party from unauthorized use, access, or disclosure in the same manner as the Receiving Party may protect its own Confidential Information, and with no less than reasonable care.

Conqur AI may disclose anonymised or aggregated information derived from Customer usage without restriction.

Conqur AI may use your name, trademarks and logos to publicly identify you as a customer of our Services for general promotional and marketing purposes, including customer listings, case studies, and press materials, without requiring prior approval for each use.

You shall be responsible for all fees incurred under your account or resulting from your use of the Services, at the rates specified in the applicable terms. All fees are non-refundable except as expressly provided in Section 11 or as required by applicable law. Our Fees do not include any taxes or duties that may be owed by you or your authorized Users for use of the Services, unless expressly specified.

Conqur AI reserves the right to change pricing at any time with 30 days' notice to existing subscribers.

You agree to reasonably cooperate with Conqur AI in verifying your usage of the Services against the subscription metrics specified. Conqur AI may monitor and log usage data for billing, security, and product improvement purposes.

Customer shall not: (a) reverse-engineer the Platform; (b) resell or sublicense access without written consent; (c) use the Platform in a manner that causes excessive load or disrupts other customers; or (d) use the Platform for any unlawful purpose.

By accessing or using the Platform, you acknowledge and agree that Conqur AI uses cookies and similar tracking technologies in accordance with its Privacy Policy. Cookies enable certain functionalities of the Platform, support authentication, improve user experience, and allow Conqur AI to analyze usage patterns.

These Terms shall remain in effect from the date you first access or use the Platform or Services and shall continue until terminated in accordance with this Section.

11.1 Termination for Breach

Either Party may terminate these Terms upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice.

11.2 Termination for Convenience by Conqur AI

Conqur AI may terminate these Terms or any subscription for convenience upon thirty (30) days' written notice to Customer. Upon such termination, Conqur AI will provide a pro-rated refund of prepaid fees for the unused portion of the current subscription period.

11.3 Service Discontinuation

In the event Conqur AI ceases operations, becomes insolvent, or makes a decision to permanently discontinue the Platform or a material part of the Services, Conqur AI will use commercially reasonable efforts to provide at least seven (7) days' prior written notice to Customers. Conqur AI does not guarantee any minimum operational period. Customers acknowledge that Conqur AI is an early-stage company and that the Platform may be discontinued at any time. The seven (7) day notice period is a best-efforts commitment and shall not be construed as a warranty of continuity of service.

11.4 Data Access Window Post-Discontinuation

Following notice of service discontinuation, Conqur AI will use commercially reasonable efforts to provide Customers a data export window of at least seven (7) days to retrieve Customer Data in a machine-readable format. After this window, Conqur AI has no obligation to retain or provide access to Customer Data. Conqur AI makes no representations as to the completeness or usability of exported data and accepts no liability for any Customer's inability to retrieve data within the export window.

11.5 Suspension

Conqur AI may suspend Customer's access to the Platform immediately, without notice, if Conqur AI reasonably believes that: (a) Customer's use poses a security risk; (b) Customer has materially breached these Terms; or (c) suspension is required by law or a regulatory authority.

The Platform, Services and any outputs or results generated therefrom are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Conqur AI does not warrant that: (a) the Platform will be uninterrupted or error-free; (b) any data or outputs will be accurate or reliable; or (c) the Platform will meet Customer's requirements.

To the maximum extent permitted by applicable law, Conqur AI's total aggregate liability to Customer for any claims arising under or related to these Terms shall not exceed the fees paid by Customer in the seven (7) days immediately preceding the event giving rise to the claim.

In no event shall Conqur AI and its affiliates, officers, directors, employees, contractors, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

You agree to indemnify, defend, and hold harmless Conqur AI, including its officers, employees, subcontractors, Affiliates, and agents from and against any and all claims, actions, suits, demands, allegations, investigations, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer's use of the Platform; (b) Customer Data; (c) Customer's breach of these Terms; or (d) Customer's violation of applicable law.

Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without Conqur AI's prior written consent. Conqur AI may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, restructuring, or sale of assets. Any purported assignment by Customer in violation of this section is void.

Modifications to Terms

Conqur AI reserves the right to modify these Terms at any time. Conqur AI will provide at least seven (7) days' notice of material changes. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

Severability

If a provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will neither affect any other term or provision of these Terms.

Entire Agreement

These Terms constitute the entire agreement between the Parties and supersede all prior understandings relating to their subject matter.