Privacy Policy

1. Scope

This Privacy Policy applies to personal information processed by us via our website, applications, and services (collectively, "Services"). This Privacy Policy does not apply to content that we process on behalf of customers of our commercial offerings. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.

A. Information You Provide to Us Directly

We may collect the following personal information that you provide to us:

• Account Creation. We may collect information when you create an account, such as your full name, email address, name of the company where you work, and password.
• Information Provided Through the Services. We may collect any information that you choose to provide through the Services.
• Purchases. We may collect personal information and details associated with your purchases, including credit card, account, and payment information. Any payments made via our Services are processed by third-party payment processors.
• Your Communications with Us. We may collect personal information, such as your name, email address, phone number, name of the company where you work, or mailing address when you request information about our Services, request customer or technical support, apply for a job, or otherwise communicate with us.
• Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
• Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend conferences, trade shows, and other events.
• Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
• Job Applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, curriculum vitae, and/or cover letter to us, we will collect and use your information to assess your qualifications.

B. Information Collected Automatically

We may collect personal information automatically when you use our Services.

For example, we may log your aeolocation data and internet or other electronic network activity information such as IP addresses, computer operating system type, browser type, browser history, browser language, links clicked, pages you viewed, how long you spent on a page, access times and information about your use of and actions on the Services.

Cookies, Pixel Tags/Web Beacons, and Other Technologies

We, as well as third parties that provide content or other functionalities on our Services, may use cookies, pixel tags, local storage, and other technologies ("Technologies") to automatically collect information through your use of our Services.

• Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Our uses of these Technologies fall into the following general categories:

• Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, and improve security, or that allow you to make use of our functionality.
• Performance-Related. We may use Technologies to assess the performance of our Services, including, as part of our analytic practices, to help us understand how individuals use our Services.
• Functionality-Related. We may use Technologies to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed.
• Advertising- or Targeting-Related. We may use first-party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party websites.

Analytics

We may use Technologies and other third-party tools to process analytics information on our Services.

Social Media Platforms

Our Services may contain social media buttons such as Twitter and LinkedIn (that might include widgets such as the "share this" button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

C. Information Collected from Other Sources

We may obtain information about you from other sources, including through third-party services and organizations.

3. How We Use Your Personal Information

We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

A. Provide Our Services

We use your information to fulfill our contract with you and provide you with our Services, such as:

• Managing your information and accounts;
• Operating and maintaining the Services;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for customer or technical support;
• Communicating with you about your account, activities on our Services, and policy changes;
• Processing your financial information and other payment methods for products or Services purchased;
• Processing applications if you apply for a job we post on our Services; and
• Allowing you to register for events.

B. Administrative Purposes

We use your information for various administrative purposes, such as:

• Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Measuring interest and engagement in our Services;
• Short-term, transient use, such as contextual customization of ads;
• Improving, upgrading or enhancing our Services;
• Developing new products and Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities, including requests to exercise your rights under this policy;
• Debugging to identify and repair errors with our Services;
• Auditing relating to interactions, transactions and other compliance activities;
• Enforcing our agreements and policies; and
• Complying with our legal obligations.

C. Marketing and Advertising

We may use personal information to analyze our customer base, products, services, trends, and traffic and to provide you with tailored content and advertisements. We may provide you with these materials as permitted by applicable law.

4. How We Disclose Your Information

We share your personal information with the following categories of recipients or in the following circumstances:

• Service Providers. We may share any personal information we collect with third-party service providers and business partners for the purposes described in this Privacy Policy. These third parties may provide services like cloud hosting, customer support, analytics, payment processing, and advertising.
• Business Transfers. If we are involved in a merger, acquisition, sale of assets, joint venture, or any other business transaction where personal information may be transferred, this Privacy Policy will apply to your personal information as part of the transferred business.
• Legal Obligations. We may share personal information if we believe we have a duty to do so to comply with applicable laws, rules, regulations, subpoenas, and court orders or if we believe it is necessary to investigate, prevent, or take action against suspected fraud or other illegal activities.
• With Your Consent. We may share your personal information in other ways when you request or consent to it.

5. Your Privacy Choices and Rights

You may have certain rights and choices regarding our processing of your personal information. Please note that exercising some of these rights may affect your use of the Services.

Account Information

If you would at any time like to review or change the information in your account, you can log into your account settings and update your user account. If you wish to delete your account, please email us at hello@conqur.ai with your request.

Access Your Personal Information

You may be entitled to receive a copy of certain personal information we hold about you and details about how we use it. Your right to access your personal information may, in some circumstances, be restricted by law.

Deletion

You may have a right to request that we delete certain personal information about you (the "right to be forgotten"). Please note that, to protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with your request.

Cookies and Tracking Technologies

You may be able to control cookies through your browser settings. However, if you block all cookies (including essential cookies), you may not be able to access parts of the Services.

6. Security of Your Information

We use appropriate technical and organizational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Conqur AI is based in Bangalore, India, and we process and store data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

8. Retention of Personal Information

We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

9. Supplemental Notice for California Residents

This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information Conqur AI has collected about them and whether Conqur AI disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months.

For purposes of the CCPA, Conqur AI does not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.

Privacy Rights for California Residents

• Right to Know. California residents have the right to request disclosure of personal information that we collect about you and how it is used and shared.
• Right to Correct. California residents have the right to correct inaccurate personal information that we collect from you.
• Right to Request Deletion. California residents have the right to request that we delete any or all of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to Opt-Out of Sale of Personal Information. California residents have the right to opt-out of the sale of your personal information. Please note that we do not sell any personal information.
• Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth in "Contact Us" below. We will process such requests in accordance with applicable laws.

10. Children's Information

The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has uploaded personal information to our site without your consent, you may contact us as described in "Contact Us" below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child's account.

11. Other Provisions

Third-Party Websites/Applications

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

Supervisory Authority

If you are located in the European Economic Area, Switzerland, the United Kingdom, or Brazil, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law. If you are located in India, you may file a complaint with the relevant authority under the Information Technology Act, 2000.

Changes to our Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at: