Privacy Policy

To provide, operate, secure, and improve our services, we may collect the following categories of data:

• Name, business email address, contact information, job title, company name.
• Account registration and account management details.
• Authentication credentials (stored in hashed or encrypted form).
• Communication with us, including correspondence via email, support channels, or social media pages, and the content of such communications.
• Billing and payment related contact information.
• Personal Data included in inputs to the Services, depending on the features used.

We also automatically collect specific categories of data through server logs, cookies, SDKs, APIs, or similar technologies when you access, visit, or otherwise interact with the Platform, including log data (IP address, browser type), usage data, device information, and approximate location.

We collect and process Personal Data solely for legitimate business purposes connected with the provision, operation, security, and improvement of the Platform and Services, including:

• To enable access to, operate, administer, and support the Platform and Services.
• To ensure stability, reliability, availability, and security.
• To analyze usage trends and operational metrics to improve functionality and usability.
• To comply with applicable laws, regulations, and lawful governmental requests.
• To communicate regarding service-related notices, updates, and support.

We do not sell your Personal Data to third parties for their independent marketing or advertising purposes.

We may disclose your Personal Data collected or processed in connection with the Platform only to the following categories of recipients:

• Our parent entities, subsidiaries, affiliates, and other entities under common control.
• Third-party service providers, contractors, and subprocessors engaged to perform services on our behalf (e.g., cloud hosting, analytics, customer support).
• Where required by applicable law, regulation, court order, or legal process.
• Our legal counsel, auditors, accountants, and other professional advisors.

While we take reasonable steps to ensure that third-party subprocessors provide adequate data protection measures, we are not responsible for the independent privacy practices or failures of such third parties. Your engagement with third-party services is subject to their own privacy policies.

We retain Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, to maintain your account, to comply with our legal obligations, resolve disputes, and enforce our agreements. When Personal Data is no longer required for these purposes, we will delete or anonymise it in accordance with our internal retention schedules.

In the event of service discontinuation, we will use commercially reasonable efforts to provide you an opportunity to retrieve your data within the period specified in our Terms and Conditions, after which we have no obligation to retain your Personal Data.

If you choose to submit feedback, suggestions, ideas, feature requests, or bug reports regarding the Platform or Services, you acknowledge and agree that we may use such feedback for any purpose, including to operate, improve, develop, and enhance our products and services, without restriction or obligation to you.

We use cookies and similar tracking technologies to operate, secure, and improve the Platform and Services, to enable core functionality, and to enhance user experience. You may manage cookie preferences through cookie consent tools or browser settings; however, disabling certain cookies may affect functionality.

Your Personal Data may be transferred to, stored in, or processed in countries other than your country of residence, including countries whose data protection laws may differ from those in your jurisdiction. By using the Platform, you consent to such transfers. We will take reasonable steps to ensure that any cross-border transfers are conducted in accordance with applicable law and with appropriate safeguards in place.

We make no representation that the Platform is operated in compliance with the laws of any particular jurisdiction outside of where we are incorporated. Users who access the Platform from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

We implement technical and organizational measures designed to protect your Personal Data against unauthorized access, destruction, loss, alteration, or misuse. Despite these safeguards, no system can be completely secure.

To the maximum extent permitted by applicable law, Conqur AI shall not be liable for any unauthorized access to, or loss, alteration, or destruction of, Personal Data resulting from circumstances beyond our reasonable control, including but not limited to third-party cyberattacks, force majeure events, or the actions of the affected user.

We may send you service-related communications and, where you have opted in or where permitted by applicable law, marketing communications about our products and services. You may opt out of marketing communications at any time by following the unsubscribe instructions in any such communication or by contacting us at privacy@conqurai.com. Opting out of marketing communications will not affect your receipt of service-related notices.

We reserve the right to update or modify this Policy at any time at our sole discretion. We will notify you of material changes via email or a prominent notice on the Platform at least seven (7) days prior to the changes taking effect. Your continued use of the Platform after the notice period constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision.