AI answers the store. Your team takes the rest.
The same agent answers from your catalog, policies, and orders—on chat, WhatsApp, Instagram, and Messenger.
Instant answers
- Products, policies, and logged-in order status across chat and messaging apps
Confirmed handoff
- Shoppers opt in, AI stops, and ticket #N opens with the thread
Live order context
- Payment, fulfillment, items, and tracking sit on the ticket
Across channels
- The same AI on chat, WhatsApp, Instagram, and Messenger
How it works
One agent that sells and supports, then hands off to your team.
01
Deflect with AI
The agent answers from your live catalog, Shopify policies, pages, and merchant Q&A—on chat, WhatsApp, Instagram, and Messenger. It will not invent tracking, payments, or policies it does not know.
02
Hand off cleanly
When a shopper asks for a person, they confirm contact details. That creates a numbered ticket, freezes the AI, and gives your team the full transcript.
03
Close as a team
Owners and agents work the board: assign, note, reply, and resolve across chat, WhatsApp, Instagram, Messenger, email, or a portal.
A helpdesk that starts with the conversation, not a blank ticket.
Confirmed human handoffs land on a two-pane board with search, status, assignment, the AI transcript, and live Shopify order context.
What ships in Support Tickets.
AI deflection, confirmed handoff, and a first-party board—inside Conqur AI Sales Agent. Not a Grow app, and not a replacement for email-first helpdesks.
AI storefront support
Answers products, variants, prices, policies, FAQs, cart changes, and logged-in order status in storefront chat, WhatsApp, Instagram, and Messenger.
Knowledge that stays honest
Grounded in Shopify plus your Q&A and articles. If knowledge misses, it says so instead of sending people to a generic contact form.
Knowledge gaps
See questions the agent could not answer, add a Q&A, and close the gap before the next shopper asks.
Talk to a human
Shopper-confirmed handoff with an AI-written issue summary. One ticket per conversation—not a silent dump into a queue.
Shared transcript
Agents see the full AI conversation, requester contact, page context, and linked order. They never start from a blank ticket.
Live order context
Payment, fulfillment, line items, and tracking stay on the ticket so the team does not bounce to Shopify Admin to reply.
Tickets board
Search, status, assignment, internal notes, public replies, resolve, and a 15-second live refresh.
Support operations
Escalations, open vs resolved, first-reply and resolve time, journey, channel mix, and assignee performance.
AI that works across every channel.
The agent answers from your catalog, policies, and orders on the widget, WhatsApp, Instagram, and Messenger. Your team can keep going there, or by branded email and a secure portal.
01
Storefront widget
Shoppers ask in your storefront chat. AI answers products, policies, and logged-in orders, then hands off in that chat when they need a person.
02
WhatsApp
Shoppers message the brand on WhatsApp. The same agent answers from catalog and policies, with order context ready if a human takes over.
03
Instagram
Instagram DMs get the same catalog, policy, and order answers as storefront chat. Your team picks up from that conversation when asked.
04
Messenger
Facebook Messenger runs the same AI as the widget—products, policies, and logged-in orders, then a clean handoff to the board.
05
Branded email
Human replies send from "{Brand} Support". Confirmation, agent replies, and resolved notices include a portal link. Reply-by-email continues with your team.
06
Secure portal
A token link plus email or phone match opens a branded thread so the shopper can continue with your team.
See Support Tickets.
AI answers shoppers from your catalog and policies—on chat, WhatsApp, Instagram, and Messenger. When they need a person, your team gets the conversation, contact, and order on one ticket.
Lives inside Conqur AI Sales Agent.
Book a demo to walk through AI answers, confirmed handoff, and the tickets board.