One agent.Every conversation.
Your best product expert. Your first line of support.
On your website, WhatsApp, Instagram, and Messenger.
Speaks their language.
A work bag that fits my 14-inch laptop?
Meet your everyday carry. The Everyday Tote fits a 14-inch laptop — and is $68.
Your customers don’t think in channels.
They just want to be understood.
Keep the conversation going in the comments.
Instagram DMs and public comment replies, powered by the same AI and your brand knowledge.
An AI sales & support agent.
Not another chatbot.
Help shoppers choose. Make support feel effortless. Give your team the conversations that need a human.
PRODUCT DISCOVERY, WITH A LITTLE HELP.“Love this. Will it fit my laptop?”
Yes. The Everyday Tote fits a 14-inch laptop.
Looks like your work bag found you.
A little guidance.
A lot more
confidence.
Answer the question between “I like it” and “I’ll take it.” Help shoppers discover products, understand the details, and find their fit.
- Product and variant questions
- Recommendations from your catalog
- Help, right where they’re shopping
Good support.
Minus the
runaround.
Your customers shouldn’t have to hunt for an answer. Give them helpful responses from your store’s policies and FAQs, in the conversation they’re already having.
- Brand knowledge, not a generic script
- Clear answers to everyday questions
- A path to a person when it matters
What if it’s not quite right?
Nori accepts unused totes within 30 days. Keep the original tags attached while you decide.
Nori’s return policyAI does the everyday.
You do the human.
STILL MATTER.
Empathy. Judgment. The extra mile.
Some things belong with your team.
- 01
A shopper asks for a person.
A clear exit from AI, not a dead end.
- 02
The context comes along.
Confirm contact details. Pause the AI. Bring the conversation into a ticket.
- 03
Your team takes it from here.
Review, add notes, reply, and follow through.
A little help with my order
Alex has an issue with an order and asked to speak with the team. The AI conversation is attached.
Thanks — I’d rather speak with someone about this order.
Illustrative workflow. Notes and status stay in this preview until you reload.
One brain.
Not four bots.
Teach it your brand. Bring it to every channel.
The same knowledge behind every answer.
Your products.
What you sell. The details that matter.
Your policies.
The answers customers should never have to chase.
Your point of view.
FAQs and knowledge that make your brand, yours.
Is this a sales agent or a support tool?
Both. Conqur helps shoppers discover products and get answers before they buy, then supports them after the order. Human handoff and ticketing bring your team into the conversations that need a person.
Which channels does it work on?
Your on-site chat widget, WhatsApp, Instagram, and Facebook Messenger. On Instagram, the same AI uses your brand knowledge to reply in DMs and to public comments. That is four channels, not separate bots for each conversation.
Does Conqur reply to Instagram comments as well as DMs?
Yes. Conqur uses the same AI and brand knowledge for Instagram DM replies and automated public comment replies. Keep order details and other personal information out of public comments.
Where does the AI get its answers?
Your product catalog, store policies, and brand knowledge such as FAQs and merchant-provided answers. In a demo, we’ll show how the knowledge is set up for your store.
What happens when someone needs a person?
The shopper can request a human handoff and confirm their contact details. The AI pauses, and the conversation becomes a ticket your team can review and work through—without asking the customer to start over.
Does one brain mean shared customer history across apps?
One brain means shared brand knowledge across connected channels. It does not, by itself, mean a shopper’s identity or conversation history is automatically matched between different apps.
Is this the same as Adaptive Storefronts?
No. Conqur’s AI Sales & Support Agent is a separate product from Adaptive Storefronts. This page is about shopper conversations, AI answers, and human handoff; the main Conqur site covers Adaptive Storefronts.
Let’s talk
conversations.
See your new teammate in action.
Sales. Support. A little more human.